"This saved me hours of trying to figure it out on Google. The photography industry is so technical, and this was so easy and straight forward to understand"

Client Communication Ebook

Regular price
$59.00
Sale price
$59.00
Regular price

Struggling to find the right words when replying to clients? Dreading awkward money conversations or pushing back on revision requests? We’ve been there—and that’s exactly why we made this.

Your Guide to Client Communication is your no-fluff, real-world email template pack designed for photographers, content creators, and creative service providers.

Created by Jesse and Huzi (the duo behind Florence James Collective), this 90+ page ebook includes 30+ real client scenarios with ready-to-use email responses that are clear, kind, and professional.

Whether you're managing scope creep, setting boundaries, chasing unpaid invoices, or just trying to sound confident in a pitch—this guide gives you the exact words (and structure) to use.

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What’s inside:

  • 30+ real client scenarios with copy-and-paste email responses
  • Helpful breakdowns of how to personalise and structure your replies
  • A section on handling tough conversations without the emotional spiral
  • Tips on email formatting, boundaries, timelines, and setting expectations
  • A breakdown of email etiquette, red flags, and professional language tips
  • Templates for delays, revisions, quoting, inquiries, reschedules & more


✅ Instant Download (PDF Document)

Save time. Set boundaries. Sound like the pro you are.

✔ Product photographers
✔ Content creators
✔ Freelancers & small studios
✔ Anyone who wants to communicate more confidently with clients

We want you to be completely happy with your order, and we understand that sometimes things don’t work out.

Merch (backdrops not included):
If your item doesn’t fit or you’ve changed your mind, we’re happy to offer a refund or exchange within 10 days of receiving your order. Items must be unworn, unwashed, and in original condition. Return shipping is at the buyer’s expense.

If the item is damaged or faulty, please contact us within 2 days of delivery with photos, and we’ll organise a full refund or replacement at no cost to you.

Digital Products & Courses:
Due to the nature of digital content, all purchases of courses, templates, or downloads are non-refundable. Please read product descriptions carefully before purchasing. If you experience issues accessing your content, we're here to help.

To request a refund, exchange or perhaps you have a question, email us at:
hello@thecreativescoop.com with your order number and reason for the return.

All digital products, including courses, templates, and downloads, are licensed for individual use only. You are not permitted to copy, resell, reproduce or distribute any part of this content, whether for free or for commercial purposes.

Unauthorised use, reproduction, or distribution is a violation of copyright law and will be pursued accordingly. We reserve the right to take legal action against any misuse.

Course Features

200+ Lessons

Lighting & Styling Formulas

Product, Food & Portrait

Editing & Retouching Tips

Pricing & Client Workflows

Email & Proposal Templates

Cheat Sheets & Resources

Private Community Access

What’s Inside Your Creative Toolkit

The Complete Content Creation Course Curriculum

To view the full curriculum and course lessons, download the PDF here.
Lighting
Styling
Food & Product Photography
Post Production
Resources
Business

Natural vs Studio Lighting

Understand the pros and cons of natural, constant, and strobe lighting. You'll learn how to manipulate light regardless of your setup and achieve professional-looking results from home or in-studio.

Strobe vs Continuous Lights

These lessons break down the key differences, how each impacts your shoot, and which lighting type suits product vs food vs model photography. Includes real shoot examples with each.

Light Modifiers Made Easy

Softboxes, bounce cards, reflectors, and diffusion — what they are, how to use them, and the specific results they create. You'll build confidence with light shaping.

How to Build Multi-Light Setups

From one light to five, we walk you through layering light sources with control. Learn how to add depth, drama, and dimension to your sets — no guesswork involved.

Lighting Cheat Sheet (Downloadable)

Our go-to quick reference guide. Includes light positioning, power and camera settings, and setup diagrams for a wide range of creative looks.

Spotlight & Gradient Lighting

Step-by-step tutorials showing how to create controlled spotlights and dreamy gradients using flags, cutouts, coloured gels, and more. Great for campaigns and hero images.

Product & Food Styling Fundamentals

Learn how to create balanced compositions using props, textures, shape, and spacing. We walk you through the exact thought process behind scroll-stopping sets — from clean minimal to styled chaos.

DIY Set Builds & Backgrounds

We show you how to build affordable, high-impact sets using MDF boards, tiles, and even insulation foam. Create cake bars, mini jungle scenes, and full tabletop environments from scratch.

Colour, Texture & Visual Flow

Discover how colour theory affects mood and branding. You’ll learn how to create harmony, contrast, and movement with colour blocking, layering, and focal points.

Styling with Shadows, Reflections & Glass

Learn techniques for working with reflective products like glassware, jars, and metallic packaging — and how to use shadows intentionally as part of your visual design.

Pro Styling Tricks: Ice, Cream, Shadows & More

Our go-to toolkit for faking the perfect scene — including how to create realistic ice, whipped cream, condensation, shadows, drips and more that hold up under hot lights and high-res cameras. These hacks save time and make your styling look effortless.

Styling Trends & Output Boosters

Use one-angle styling, composition and layout variations to maximise your output with less effort. These techniques are designed to impress clients and streamline your workflow.

Commercial Product Photography Essentials

Learn how to shoot everyday products in a studio environment — from vitamins and candles to skincare and more! We cover lighting setups, backdrops, lens choices, and how to create clean, versatile images that suit ecommerce and campaign briefs.

Creative Sets Design & Floating Products

Learn how to craft surreal, playful and gravity-defying scenes. We break down our floating setups, whimsical and in depth set builds, and creative storytelling techniques that help your work stand out. We cover sets like fake waterfalls, jungles, kitchen scenes and more!

Food Photography in Restaurants

Learn our shoot-day process for on-location restaurant content, including how we work around natural light, simplify gear, and deliver polished content that chefs love.

Beverage Photography

From sparkling soda to coffee cream pours, you'll learn how to capture drinks that look fresh, clean, and delicious. Includes drink styling, lighting for glass, and managing condensation.

Water-Based Product Scenes

Use coloured gels, ripples, and backlighting to create bold, moody product scenes with water. Great for supplements, hydration brands, and hero product storytelling.

Ecommerce vs Campaign Photography

Understand how to deliver both: fast-turnaround ecommerce imagery and high-production campaign content. We show you how to shoot, price, and package each one effectively.

Photoshop Basics

Start strong with the tools that matter: selections, layers, cleanups, and retouching techniques you’ll actually use. You’ll be editing with confidence after just a few lessons.

Gradient Backgrounds

Learn how to create soft, professional gradient backdrops using both in-camera lighting and Photoshop editing. We share the full technique breakdown for both.

Product Cleanup & Background Control

From dust and creases to messy imperfections, we teach you how to clean up and polish your images to commercial standard.

Colour Grading & Batch Editing

Our approach to editing multiple images from the same set, using reference files, adjustment layers, and presets for consistent, vibrant content.

Compositing Made Simple

Combine multiple shots into one seamless image. This is how we shoot levitating products, fake sky sets, and create smooth transitions between scenes.

Creative Overlays & Enhancements

Want to add sparkles, light leaks, star filters or dust? We’ll teach you the exact way we enhance creative shots in Photoshop without over-editing.

Templates, Downloads & Guides

You’ll get access to retainer contracts, shoot planners, project trackers, pricing calculators, and client email templates. All editable and ready to use.

Gear Lists & Lighting Cheat Sheets

See the exact gear we use for shoots — cameras, lenses, strobes, tripods, and modifiers — plus cheat sheets for studio lighting and modifiers.

Retouching Brief & Run Sheet Templates

Make your life easier with downloadable guides for managing retouchers and keeping shoot days on track. Includes our standard timelines and shoot day maps.

Intake Forms & Client Workflows

We share our exact intake forms (built in Dubsado) and project workflows — including how we brief clients, request approvals, and handle revisions

Portfolio Builder + Instagram Toolkit

Build a scroll-stopping portfolio using our Canva template, and use our social media content calendar to stay consistent without burning out.

Client Communication Made Easy

Gain confidence with every email you send. This resource includes real scenarios, email templates, and scripts for tricky situations like quoting, setting boundaries, following up, and giving feedback — all written to sound professional and human.

Setting Up a Business

From business structure and ABN setup to banking, invoicing, and software — we make the admin side of business clear and manageable.

Contracts, Licensing & Usage Rights

Understand what goes in a strong contract, how to price usage, and how to protect your work with licensing clauses that make you money.

Our Pricing Strategy + Retainer Breakdown

You’ll learn how to price confidently, increase your minimums, and offer retainers that keep income flowing. Includes downloadable templates.

How to Get & Keep Clients

We share the outreach strategies, proposal techniques, and repeat client systems we’ve used to grow our company.

Boundaries & Burnout Protection

Learn how to set expectations, protect your time, and communicate confidently with clients — without losing your creative energy.

Working Smarter, Not Harder

Build structure into your business that protects your time, keeps clients happy, and helps you take on more — without burning out.

Transform your content with actionable lessons!

No gatekeeping, just easy techniques to elevate your photos.

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Before learning strobe lighting

After learning strobe lighting

Before the Styling Recipe

After the Styling Recipe

What other creators are saying

Testimonials

“Even as a marketing agency owner, I found this course incredibly insightful… Whether you’re a photographer, a brand, or a creative business owner, The Creative Scoop is an absolute must. It’s a game-changer.”
Britt Williams, Director, By May

Still have some questions?

Honestly? It’s not about being better, it’s just different.

Creative Scoop isn’t a one-size-fits-all formula. It’s a choose-your-own-adventure for content creators who want real skills, flexible strategies, and honest insights from people who’ve actually done the work (and trust us, we’ve done the work).

We went from shooting in our parents’ garage to investing in our own commercial studio. We’ve built a team, scaled multiple businesses, and made a million mistakes so you don’t have to. What we bring is experience, well earnt wisdom, and a blueprint that’s worked for us.

We believe learning can come from YouTube, a great mentor, or a messy shoot day — and this course is just another layer. One packed with structure, shortcuts, and behind-the-scenes thinking that helped us build a content business that actually pays.